Physical product

1. Order placement: Once your order is placed, our designers will spring into action.

2. Preview draft: If you’d like to preview a draft, please let us know when placing your order. Draft previews are typically sent within 72 hours and are available only for items created from photos.

3. Production: Once the design is approved, we’ll jump into producing your item, which normally takes 3-5 business days.

4. Shipping: Following production, your order will be packaged and prepared for shipping. You can refer to our shipping policy section for more details.

Digital product

1. Order placement: Once your order is placed, our designers will spring into action.

2. Preview draft: Within 72 hours, we will send you a preview draft. We’ll be happy to make any number of revisions until you’re totally satisfied.

3. Delivery: Once the design is approved, we’ll send you the digital file!